Contact Us — LUMIÈRE

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Chat with our team in real time for instant support. Available weekdays.

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Send us a message and receive a reply within 24 hours on business days.

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Speak with a customer care specialist Mon–Fri, 9am–6pm GMT.

Customer Care

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care@naturallightrooms.com
Replies within 24 hours

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+44 20 7123 4567
Mon–Fri, 9am–6pm GMT

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Lumière HQ
18 Rue de la Paix
75002 Paris, France

Monday – Friday
9:00am – 6:00pm GMT Saturday
10:00am – 4:00pm GMT Sunday
Closed Bank Holidays
Closed

What is your returns policy? +

We accept returns within 30 days of delivery. Items must be unworn, with all tags attached. Returns are free for all orders.

How do I find my size? +

Visit our detailed Size Guide to measure yourself and find your perfect fit. If between sizes, we recommend sizing up.

How long does delivery take? +

Standard delivery takes 2–4 business days. Express delivery (1–2 days) is available at checkout for an additional fee.

Are your products ethically made? +

Yes. Every Lumière piece is crafted in our certified ethical atelier in Lyon, France. All fabrics are OEKO-TEX® certified and sourced sustainably.